Emily Miller, LMSW, is the Director of Training and Client Care at ACES$ Financial Management Services, a Center for Independent Living headquartered in Scranton, PA. Based in Chicago, she frequently travels to the satellite offices to coach, mentor and train ACES$ managers and staff.
In addition to training and coaching, Emily creates and implements a broad range of training materials, from in-person to webinars, on topics including self-direction, HIPAA compliance, program changes and new employee orientation. Her role extends to evaluating operations, including onboarding procedures, to ensure ACES$ remains the FMS with the highest in customer service standards.
Emily serves as a Certified SAGECare trainer where she helps organizations become more inclusive of LGBT Older Adults. Emily develops programs, trains adults, and writes curriculum in person-centered planning, customer service, and best practices in the fields of aging and disability. Emily is on the National Village to Village Network board of directors and has developed promising practices influencing Villages and the No-Wrong-Door movement through the Administration for Community Living.
Emily holds a Master’s Degree in Social Work from the University of Maryland, Baltimore and a Bachelor’s Degree in Human Services with a minor in music from Millikin University. Emily lives in Jefferson Park with her spouse, two children, and dog. Emily volunteers as a drum instructor with Girls Rock! Chicago and enjoys biking.