Staff Development/Training

Our Services – LGBT Training Courses

SAGECare training tells real stories about real people to make LGBT older adults familiar and human – so that your staff can better relate to them.


SAGECare LGBT training courses are designed to be suitable for all levels of employees. 1 hour trainings can be delivered in-person, via live webinar, or through a digital training platform. 4 hour trainings for Executive/Administrative staff are facilitated in-person* by a SAGECare Certified Trainer.

Click each training title to view the learning objectives.

1 Hour Training for Employees/Staff:

These trainings provide an overview of the needs, concerns and unique history of LGBT older adults, as well as meaningful steps that staff can take to immediately improve the quality of support and services they provide. Staff are required to complete one hour of training annually:

Supporting Lesbian, Gay, Bisexual and Trangender Older Adults

  • Explain the terms lesbian, gay, bisexual, and transgender
  • Understand why LGBT older adults may hide their identity
  • Incorporate LGBT concerns into person-directed care
  • Connect to local and national resources

Creating Inclusive Communities for LGBT Older Adults

  • Designed for staff working in nursing care or other residential care settings
  • Learn about the unique needs of LGBT older adults
  • Get an overview of the various rights and protections extended to LGBT residents
  • Learn other best practices for creating communities welcoming to LGBT older adults, their loved ones, and their caregivers

Welcome Home: LGBT Older Adults and Housing

  • Designed for staff working in any housing environment
  • Learn tips for responding to bias behavior between roommates or neighbors
  • Get an overview of federal protections that apply to LGBT people
  • Learn best practices to help create a supportive environment for current and future older LGBT residents

Specialized Topics (1 hour each):

Participants who have already completed an introductory training have the option to take advanced trainings in specialized topics such as:

Embracing LGBT Older Adults of Color

  • Discuss the ways race and ethnicity intersect with LGBT identity
  • Learn about the unique vulnerabilities and resiliencies of LGBT older adults of color
  • Consider changes that can make your organization welcoming for LGBT older adults of color

Transgender Aging: What Service Providers Need (and Don't Need!) to Know

  • Answer common questions about the transgender experience and transitioning
  • Learn best practices for providing transgender affirming care
  • Discuss the unique needs of transgender older adults

Respected and Whole: Preventing Anti-LGBT Bias Between Constituents, Staff, and Across Aging Services

  • Explore our 8 suggestions for preventing bias and creating inclusive services
  • Discuss concrete programming ideas and policies to ensure staff and constituents feel respected and safe
  • Learn how an inclusive environment can improve the health and happiness of both staff and constituents

Asking Demographic Questions About Sexual Orientation and Gender Identity

  • Learn practical tips from experts about how to ask questions related to sexual orientation and gender identity
  • Understand why these questions are important for all service organizations
  • Learn the nuances of asking these questions to older adults
  • Learn how to respectfully respond to questions and concerns that arise in these conversations

LGBT Older Adults: Compliance with the HUD Equal Access Rule

  • Get an overview of federal protections that apply to LGBT older people
  • Examine the ways that LGBT older adults may experience housing discrimination
  • Review best practices to help create a compliant and supportive environment for current and future older LGBT residents

Caregiving in the LGBT Community

  • Explain the terms lesbian, gay, bisexual, and transgender.
  • Understand some of the needs of LGBT Older Adults and their care networks.
  • Understand the unique issues experienced by LGBT caregivers.
  • Connect to local and national resources.

4 Hour Training for Executives/Administrators:

These trainings provide an in-person* learning experience designed to help executives/administrators/leadership understand the cultures, needs, and concerns of LGBT older adults. Executives/Administrators are expected to complete four hours of training every three years. Trainings that satisfy this requirement include:

Improving Aging Services for LGBT Older Adults

  • Learn about the culture, needs, and concerns of LGBT older adults
  • Consider why LGBT older adults are less likely to access health and social services
  • Learn practices for helping LGBT older adults to feel more included in aging network organizations
  • This training can be a half-day (4-hour) session or a more advanced full-day (8-hour) training.

Including Older Adults in LGBT Organizations

  • Learn about the culture, needs, and concerns of LGBT older adults
  • Consider why LGBT older adults are less likely to access social services
  • Identify best practices and tools to better serve the LGBT older adults who currently access your services or are in need of your services
  • This training can be a half-day (4-hour) session or a more advanced full-day (8-hour) training.

Hospice and Palliative Care for LGBT Patients and Families

  • Learn about the culture, needs, and concerns of LGBT older adults
  • Consider the specific psychological, emotional, and legal situation faced by many LGBT people at the end of life
  • Build the professional skills and knowledge base needed to provide high-quality care for LGBT people and their families

* If your organization has fewer than 10 employees this requirement can be fulfilled by Executive/Administrative staff completing four of the 1 hour trainings. For more information, please contact us.

SAGECare LGBT Aging Self-Report:

Silver, Gold, and Platinum levels require that Executive and Administrative staff receive training every three years. During years in which Executive and Administrative staff are not being trained, participating agencies must submit a SAGECare LGBT Aging Self-Report. This short questionnaire is a way for your agency to update SAGECare staff on your success providing LGBT inclusive services, as well as any questions or feedback on the SAGECare credential program.

After reviewing your agency’s report, SAGECare staff are available for one hour of consulting or technical assistance.

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